Making the Final Decision About a Care Home

What don’t the fees cover?

We believe in transparency, and our fees cover the essentials for a fulfilling and comfortable life with us. There are no hidden costs or surprises – just straightforward pricing that reflects our commitment to providing exceptional care in a welcoming community.  Typically personal things like dry cleaning, newspapers and magazines, hairdressing are things that you will pay for yourself.  Your personal care, utilities, housekeeping, food and dining and most of our Magic Moments programme will be covered by your fees.  The full details of what’s included and any extras can be found on each care home Key Information section.

Are there any extras?

Your journey to living a vibrant and fulfilling life in our care homes should be as smooth as possible, and we’re committed to providing exceptional care that promotes wellbeing and happiness.

Our communal areas and shared spaces are designed to facilitate interaction. You’ll find inviting lounges, beautiful gardens, and cosy corners where residents gather to chat, play games, or simply enjoy each other’s company.

What help can I get financially to pay for care?

If you or your loved one is considering a move to one of our care homes, government support may be available to help with the funding of care:

• Local Authority Funding: The local authority conducts a means test to understand your financial situation, ensuring that the support you receive is tailored to your circumstances. This assessment considers income, savings, and assets to determine the level of financial assistance you may be eligible for.
• NHS Continuing Healthcare: In cases where complex medical needs require specialised care, residents may be eligible for NHS Continuing Healthcare. This scheme goes beyond standard care, fully funding the cost, including accommodation, for individuals with significant healthcare requirements.
• Attendance Allowance: For residents aged 65 and over who require assistance with personal care due to physical or mental health conditions, Attendance Allowance provides a valuable non-means-tested benefit. This support contributes to care costs, ensuring individuals receive the care they need.

It’s important to get professional advice on the best way to fund the cost of care and we suggest that you take advice from a care fees expert to make sure that you have explored all the options available to you.

In order to make life easier we have contacted a national care fees planning specialist, Symponia who are dedicated to the financial issues of later life, in particular the payment of care fees. Through Symponia’s network of carefully selected and qualified financial advisers they offer you and/or your family member empathic, bespoke advice on the best way to fund weekly care fees. This approach ensures that not only are all our residents and their families aware of the legislation and how it works but they are able to explore all the financial options available to them.

Visit our Advice Hub to access helpful guides on how to pay for a care home.

If my care needs change, do I have to move to another care home?

As residents’ care needs evolve, we adjust our services accordingly. Our goal is to provide person-centred care that enhances your quality of life. We will work closely with you and your family as well as local health professionals to understand your changing needs and do everything to accommodate those needs within our care homes.

Sometimes, where your evolving needs may be better suited to a different care setting, we approach the decision with care, empathy, and consideration. If relocating to another home is determined to be the most suitable option for your wellbeing, we guide and support the transition seamlessly. The decision is always made in collaboration with you, your family, and relevant healthcare professionals, ensuring that the move, if necessary, is handled with sensitivity and compassion.

What activities are there that I will be able to take part in?

We believe that a fulfilling social life is about enjoying activities you love. Our Magic Moments Coordinators take the time to understand your interests, delivering stimulating activity that aligns with your preferences and encourages all-round wellbeing. Whether you’re an avid reader, a music lover, or someone who enjoys the arts, our teams provide ever-changing activity programmes to stimulate the Mind, Body and Soul.